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The Scrum Master role
Product ownership
Agile coaching
Agile leadership and management
Agile transformation and organisational change
Team dynamics and team building
Agile technical practices
Customer-centric practices
Find your next aha.
13 lessons in Customer-centric practices
Customer-centric practices
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56:49 Neil Killick: Working with customer-centric practices
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1:03:46 Jacopo Romei: Extreme contracts, Contracts that enable Agility
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33:20 Chitra Gurjar - Service Design
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29:38 Deidre Luzmore - Keeping the Customer at the Heart
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26:58 Kimberly Snoyl - UX Testing in Agile development
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24:25 April Jefferson & Mark Kilby - Holding the Space that Customers Need Now
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34:59 Cindy Peterson & Janel Wellborn - Build your very own LEAN mean customer-centered machine!
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30:43 Doing the Right Things - understanding and communicating customer needs
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37:17 Jill Mead, Craig Dolezal, John Sibo - Below the Glass: The importance of creating customer obsession even when you think no one can see you.
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11:50 Module 3 - Customer Needs Exercise
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9:16 Module 5 - Understanding the Customer Language
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31:37 Customer-Centric Product Ownership, A Roadmap for Agile Excellence - Gary Cohen
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24:42 Using Customer Benefit Analysis to Optimize Packaging, Pricing, and Customer ROI - With Andrew Long
That’s everything.