Jill Mead, Craig Dolezal, John Sibo - Below the Glass: The importance of creating customer obsession even when you think no one can see you.
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I am a back-end team.
We don’t have products.
Why do I need to be customer-obsessed when no one can see us?
This product, agile, DevOps transformation doesn’t apply to us.
Having spent most of our careers below the glass (Infrastructure, Operations, Shared Services) in various capacities those statements are often like a tape that just keeps playing.
Jill Mead, John Sibo, and Craig Dolezal explore why you need to strip off the below-the-glass ego and operate like the customer can see you at all times. We will offer practical steps you can take to guide your below-the-glass teams and leaders through this change.
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